Return Policy

Returns & Refunds Policy

At LumiSmooth, we want every customer to feel confident when shopping with us. We stand behind the quality of our products and aim to make returns and refunds as simple and fair as possible.

90-Day Satisfaction Guarantee

You have 90 days from the date of delivery to return your item for a full refund if you are not completely satisfied.

Return Eligibility

To qualify for a full refund, the product must:

  • Be kept clean and in good condition.

  • Show no signs of intentional damage, misuse, or neglect.

  • Include all original packaging, accessories, manuals, charging cables, and protective materials where applicable.

  • Remain in working condition without physical alterations or unauthorized repairs.

  • Not have excessive cosmetic damage that affects the product's resale value.

If the product shows damage beyond normal inspection and testing, LumiSmooth reserves the right to deduct a reasonable amount from the refund value.

Non-Returnable Items

  • Gift cards

  • Customized or personalized products (unless defective)

Defective or Damaged Items

If your order arrives defective or damaged:

  1. Contact our support team at support@lumismooth.com as soon as possible.

  2. Include your order number and clear photos or videos showing the issue.

  3. We will arrange a free replacement or a full refund.

How to Start a Return

  1. Email us at support@lumismooth.com within 90 days of delivery.

  2. Include your order number and reason for the return.

  3. Wait for our team to provide return instructions and, when applicable, a prepaid return shipping label.

⚠️ Please do not return any item without contacting us first.

Return Shipping

  • Free return shipping is available for eligible returns within the United States.

  • A prepaid return shipping label will be provided once your return request has been approved.

  • Returns shipped using our authorized label are covered by us and will not affect your refund if carrier-related issues occur.

Refund Process

Once your return arrives at our facility:

  1. Our team will inspect the item.

  2. If approved, your refund will be issued to your original payment method.

  3. Refunds typically appear within 5–10 business days, depending on your bank or card provider.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Product Appearance Disclaimer

Product colors may vary slightly from the images displayed on our website due to differences in lighting conditions, screen settings, and device displays.

Our Commitment to You

At LumiSmooth, customer satisfaction is our priority. If you have any questions or concerns before or after your purchase, our support team is always here to help and will work with you to find the best possible solution.

Email: support@lumismooth.com

Contact Form: Available on our Contact Us page.

Thank you for choosing LumiSmooth.